If you frequent Facebook or other online platforms you know conversations can get out of hand quickly. Facebook is hoping to use an AI program to keep things calm. The social media platform is testing a machine learning program that would detect fights in Facebook’s Groups and report it to the group admins so they can intervene.
Facebook will be rolling out a number of new tools to help the 70 million users who run and moderate groups on the social media platform. Facebook has 2.85 billion monthly users, 1.8 billion participate in groups each month and there are tens of millions of active groups on the platform.
Along with these other tools, AI will decide when to send out a “conflict alert” to those admins and moderators who maintain groups on the platform. When the AI finds a conversation to be “unhealthy” or “contentious” the AI will send out a message and the human administrators of the group can decide from there what to do.
Social media platforms have increasingly relied on AI to filter what users see and to help remove hate speech from their platforms. However, AI has not always treated users fairly when left to its own devices. So, Facebook is hoping this new combination an AI watch dog and allowing the human administrators of the group to make final decisions will be a more fair way to handle things.